Common questions
Everything you might want to ask
Straight answers about how coaching at Mindlab works, before you book.
›What is coaching at Mindlab?
Practical, forward-looking support for focus, routines and everyday wellbeing. Mindlab offers ADHD coaching and wellness coaching, informed by psychiatric expertise. It is a non-clinical wellness service.
›Is Mindlab a medical or clinical service?
No. Mindlab does not provide medical care, and coaching is not a replacement for it. When another kind of support would serve you better, we will say so and point you in the right direction.
›How do sessions work?
Sessions are 50 minutes and take place over secure video. You and your coach agree your goals, work on them session by session, and review progress together as you go.
›How do I book?
Use the booking page to pick a day and time that suits you and send your request. Our team reviews it and contacts you to confirm the time — or to offer an alternative. Your session is only booked once it is confirmed.
›How much does it cost?
All prices are published on our pricing page: single sessions and multi-session packs for both ADHD coaching and wellness coaching, so you can decide before you ever get in touch.
›Can I change or cancel a session?
Yes — up to 48 hours before your session you can reschedule or cancel it yourself in your client portal, or contact us and we will rearrange. Within 48 hours the session is locked and counts as used.
›What is the client portal?
Once you have an account, the client portal shows all your session dates in one place. You can book new sessions, and reschedule or cancel upcoming ones up to 48 hours before they start.
›Is what I share confidential?
Yes. Your details and anything you share are seen only by the Mindlab team members responsible for bookings and by your coach. They are never shown publicly or sold. You can ask to see, correct or delete your details at any time.
›Who is coaching for?
Adults who want practical support with focus, organisation, routines, stress or balance — whether or not they have ever worked with a coach before. We work with clients in Ireland, the UK and Malaysia, and online.
›What if I need urgent help?
Mindlab is not an emergency service. If you are in crisis or need urgent help, call your local emergency number or go to the nearest emergency department.
Ready when you are — pick a day and time that suits you.